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Facility Direct Requests - July 2026

This new feature allows Facilities to request a specific provider by name for a shift, sent from the shift-creation flow. The shift is posted to the marketplace and sent as a direct request at the same time, so the facility can fill it either way without waiting to hear back. A direct request is an outgoing request, not an incoming bid: the requested provider simply accepts or declines the request rather than placing a bid. If they accept, they are auto-assigned to the shift. 

What is it?

When you create a shift, you can request specific providers by name in addition to posting it open. The shift goes to the marketplace and to the providers you request at the same time, so it can fill either way.

When would I use it?

When you have providers who already know your building and do the work right, and you want them back. You send the shift straight to them instead of hoping they spot it in the marketplace.

Who can I request?

Any provider who has worked your building before, as long as they are not DNR'd, not suspended on the platform, and not working a conflicting shift. You scroll the list and request whoever you want, in any order.

What happens when a provider accepts?

The first requested provider to accept is scheduled automatically. No second confirmation step on your end. Once someone accepts, the other open bids and pending requests on that shift close out.

How many providers can I request at once?

Up to five active requests per shift, in any order you choose. There is no cap on how many shifts use direct requests or on total requests overall. If a provider declines or their request expires, that slot reopens so you can request someone else.

Can I still accept a marketplace bid while my requests are out?

Yes. The shift stays open to bidding the whole time. If a direct request has not been accepted yet, you can assign an open-market bidder at any point. Whoever is assigned first wins, and the rest close out. (Requested providers accept your outgoing request rather than placing a bid; providers you did not request can still bid the normal way.)

What if nobody I requested accepts?

The shift was open to the marketplace the whole time, so it can still fill through normal bids. You are never stuck waiting on one person.

How long do requested providers have to respond?

Each request has a countdown, visible to you and the provider. The window shrinks as the shift gets closer:

Time from request sent to shift start Response window
More than 3 days 24 hours
3 days to 36 hours 18 hours
36 to 24 hours 12 hours
24 to 12 hours 6 hours
12 to 6 hours 3 hours
6 to 3 hours 1.5 hours
Under 3 hours Stays open until shift start

If a provider does not respond in time, the request expires and the shift stays open to the marketplace.

Why it matters:

Faster fills and continuity in one move. It flips the flow from waiting on bids to going straight to the provider you want: no posting and waiting, no manual approval step, just request and fill the moment they accept. And because it is the same trusted faces coming back to your floor, residents and families notice, and your team spends less time re-explaining the building to someone new.