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Provider Bid Expiration - Facility Info
The introduction of bid expirations is aimed to prevent a common last-minute problem: a provider who bid, never heard back, and has since taken other work or had plans change being assigned to a shift they can no longer cover. It cuts down on last-minute cancellations and makes the assignment process more reliable for everyone involved.
What is it?
When a provider has bid on your shift but has not been confirmed, Switch prompts them as the shift approaches to keep the bid active or withdraw it. If they take no action, the bid expires on its own and drops out of your assignable pool.
Why is this good for me?
The bids still showing for your shift are from providers who actually still want it. It clears out stale bids from providers who moved on, so when you assign someone, you are far less likely to confirm a person who quietly took other work days ago.
Does this reduce cancellations?
That is the goal. A big source of last-minute cancellations is a provider getting assigned to a shift they can no longer work. Clearing dead bids before you assign cuts that off at the source.
Do I need to do anything?
No. This runs on the provider side. You just get a cleaner, more reliable pool of who to assign.
Why it matters:
Fewer surprises, fewer last-minute call-outs from providers who were never really available, and less back-and-forth for your team.