If you believe you were incorrectly docked for a no-call, no show, or if you disagree with a suspension, here's what you can do.
We strive to maintain consistency in enforcing our policies, but we recognize that situations can often be complex and not easily categorized as right or wrong.
If your account has been suspended or terminated, and you believe that this action was unjustified, we provide you with the opportunity to appeal. You can do so by sending an email to appeals@switchcarecom, where you can present any information that you believe supports your case.
Our team will carefully review your appeal and consider the details provided. We understand the importance of ensuring a fair and objective evaluation of each situation. We value your perspective and believe in giving everyone a chance to present their side of the story.
We encourage you to provide as much relevant information as possible when submitting your appeal. This may include any evidence, documentation, or additional context that could help us better understand the circumstances surrounding your account suspension or termination.
Rest assured that we take each appeal seriously and will conduct a thorough and unbiased investigation. Our goal is to make a fair and informed decision based on the information presented.
We appreciate your understanding and cooperation in this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you throughout this process.