Switch Help Center

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Switch Help Center

Switch App

Switch App

Helpful resources for Nurses and Facilities using the Switch App.

Shifts & Scheduling

Managing Your Schedule

Bidding on Recurring Shifts

Bidding on Shifts

Reviewing Bids

Why Can't I see Shifts?

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Reliability Score

Why is My Reliability Score N/A?

How is my Reliability Score Calculated?

How can I improve my reliability score?

Does the facility see my reliability score?

Does my Reliability Score affect my pay?

Can I appeal my Reliability Score?

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Attendance Policy

What is your attendance policy?

Cancellation & Suspension Policy

How do I cancel my shift?

How do I appeal a no-call, no-show and/or a suspension?

Payroll

What is a Platform Fee and why am I being charged it?

How do I open a Branch account?

How do I know if my shift was paid?

Why am I being charged a Provider Cancellation Fee?

How soon will I get my payment through Branch?

When do payments through Branch start?

Switch transitions to payments through Branch

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Time Cards and Clocking-in/out

Timecard Submission Requirements

Submitting a Paper Time Card

How to Clock in and out on Switch

What if I can't clock-in or out on my shift?

Compliance

What states are you located in?

Can I work in multiple states?

What happens if I am out of compliance?

How long is a TB test good for?

Where can I get a TB Test?

What are acceptable forms of identification?

What if I don't have a CPR card?

What if I don't have the Covid vaccination?

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Independent Contractors

If I work for DirectCare Shifts, what is my employment status?