Healthcare Facilities
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      1. Switch Help Center
      2. Healthcare Facilities

      Website Loading Issues

      Are you experiencing issues with a screen on the Switch app not loading correctly? Here are some common issues and fixes.

      If you're facing challenges with the web app—such as difficulties logging in, screens failing to load, or features not functioning as intended—follow the guidance provided below.

      Likely Causes

      1. Corrupted Cached Data

        Even after clearing browsing data, some persistent site data (like IndexedDB or local storage) may not be cleared unless explicitly selected.

      2. Problematic Cookies or Tokens
        The user's auth token may be stale, malformed, or the app may have stored conflicting session data in local/session storage.

      3. Browser Extensions Interference
        Extensions (like ad blockers or privacy-focused ones) can block scripts or requests that are needed for the app to function.

      4. Outdated App Version in Cache (Service Worker?)
        If your app uses a service worker for caching (especially with a React or SPA setup), the old version might be cached incorrectly.

      🔧 How to Fix It

      Try this step-by-step:

      1. Open the broken tab.
      2. Right-click → Inspect → Go to the Application tab.
      3. In the left sidebar, under Storage, click "Clear Site Data".
      4. Do a hard refresh (Cmd + Shift + R on Mac or Ctrl + Shift + R on Windows).
      5. Log in again.
      6. That should clear cookies, local storage, indexedDB, cache, and service workers related to the site.