Perhaps your phone died, or the wifi in the building isn't very strong. No matter the issue, follow these steps to ensure your timecard is accurate.
Note: Clocking in and out on the Switch app is easy! However, sometimes things don't go according to plan.
Understanding what to do if you experience technical difficulties is important to ensuring your pay and your reliability score are not impacted.
Trouble Clocking-In
If you are experiencing trouble with clocking in on the Switch app, there are a few steps you can take to try and resolve the issue. First, make sure that your phone is working properly. If you are having any technical issues with your phone, please read this section.
Assuming your phone is working fine, but you are still unable to clock in at the facility, follow these steps:
1. Confirm that you are physically present at the facility. Although it may seem obvious, it's important to note that the facility has a geofence, meaning that you can only clock in if you are inside the building.
2. Check your internet connection to ensure that it is strong and stable. A weak or unstable internet connection may prevent you from clocking in successfully.
3. Close the Switch app and then reopen it. Sometimes, this simple step can resolve any temporary glitches or issues with the app.
4. If closing and reopening the app doesn't work, try turning off your phone and then restarting it. This can help refresh the device and potentially resolve any underlying issues.
If none of the above steps work, it is recommended to call or text the Switch on-call phone number as soon as possible. By doing so, a Customer Support representative will be able to assist you in clocking you in on the backend system. They will also make a note on your file to ensure accurate record keeping.
In the event that all else fails, and you are still unable to clock in electronically, you will need to resort to using a paper time card. Make sure to have the shift supervisor sign the time card to validate your working hours.
Trouble Clocking-Out
Similar to clocking in, if you are not physically present within the facility and attempt to clock out of an in-progress shift, you will not be able to do so. Therefore, it is important to confirm that you are at the facility before attempting to clock out.
If you find yourself at the facility but are still unable to clock out, it is advised to call or text the Switch on-call phone number as soon as possible. A Customer Support representative will be able to assist you in clocking out on the backend system and will also make a note on your file for accurate record keeping.
IMPORTANT: Paper time cards must be emailed to support@switchcare.com or uploaded to the app.
Phone is dead or not working
In the unfortunate event that your phone is not working at all, you will need to rely on a paper time card for clocking in and out.
Make sure to have the shift supervisor sign the time card to validate your working hours.
Afterward, you can either send a picture of the signed time card to support@switchcare.com or upload the image of the time card through the app once your phone is functioning properly again.
Additional Resources:
- Submitting your electronic time card
- How to submit a paper time card