Rest assured, you can reach a real person at Switch, even after normal business hours.
Unlike other staffing platforms and agencies that are heavy on algorithms and light on humans, Switch prides itself on our customer service. That's why we pledge that you can reach a staffing specialist or customer service representative when you need them the most, at each shift change.
And no, we don't outsource our customer service to a foreign country where agents work off of call sheets and scripts.
Direct Care Staffing has in-house specialists on call whenever you need them.
So if its 10pm and your nurse no-call no-showed, Switch is here to help you out.
Ways you can reach us after-hours:
1.) For emergencies, call our main number at 940-566-0016 and you will be routed to our on-call account manager.
2.) For non-emergencies, submit a help ticket through our chat bot or by emailing staffing@switch.com