Attendance Policy
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      Cancellation & Suspension Policy

      We prioritize minimizing cancellations because we are committed to providing the highest level of service.

      The following policies were updated on July 10, 2024

      To discourage repeated cancellations, the following penalties will be imposed in addition to affecting the Provider's Reliability Score:

      Cancellation Penalty

      • Shifts cancelled with more than 24 hours notice will not incur any penalties.
      • Should you cancel between 6 and 24 hours prior to your shift, your reliability score will be affected.
      • In case of a cancellation within 6 hours of your shift, your reliability score will be impacted, leading to a 7-day suspension. You will also be charged a 2-hour restaffing fee. Read more about restaffing fees here.

        No-Call, No-Show Penalty

        If you do not clock-in or cancel your shift within 2 hours of your scheduled shift start time, it will be considered a No-Call, No-Show (NCNS).

        • One (1) "No-Call, No-Show" will result in an automatic suspension from the Platform for 30 days.
        • Two (2) "No-Call, No-Shows" will lead to a permanent suspension from the Platform.

        A Provider has up to 72 hours to dispute a NCNS by providing documentation to support their case. It is at Switch's sole discretion to accept or reject the Provider's case. All decisions will be final.

         

        Click here to learn how to appeal a NCNS and/or a Suspension. 

        Explanation

        At Switch, we are committed to providing reliable service to our customers, which is why we take cancellations seriously. We understand that unexpected situations can occur, leading to the need to cancel a shift.

        Unfortunately, some individuals may take advantage of this flexibility by canceling shifts without valid reasons. This not only damages Switch's reputation but also affects our entire network of Providers, including you.

        We strive to create a culture of accountability and transparency where reliability is key. Our dedication extends beyond offering exceptional care services to ensuring that our caregivers are dependable and dedicated to their scheduled shifts. By reducing unwarranted cancellations, we aim to uphold the highest standards of professionalism and integrity.

        Your trust is valuable to us, and we appreciate your understanding in this matter. Together, let's uphold Switch's commitment to reliability and continue delivering exceptional care services to our customers.

        Additional Resources